Warranty & Refund Policy

1. Service Warranty

1.1 Scope of the Warranty

SELL-U LLC warrants that the services provided:

• Will be carried out professionally and in accordance with the commercial standards of the industry.
• Will comply with the specifications agreed in the individual contracts with the Client.
• Will be delivered within the established timelines, except in events of force majeure.

This warranty covers errors attributable to the Company in the execution of the service, including defects in the delivery of consulting, administrative errors, or breaches of previously agreed terms.

1.2 Warranty Exclusions

The warranty does not cover:

• Specific results in the Client's commercial expansion or sales.
• Errors arising from incorrect information provided by the Client.
• Indirect damages or losses resulting from the use of our services.
• Modifications or alterations of the services by the Client or third parties without authorization.

2. Refund and Cancellation Policy

2.1 Refunds

Refunds will only be issued under the following conditions:

• If SELL-U LLC does not comply with the agreed terms in the provision of the service.
• If a service has not been delivered within the established timeline and no alternative solution has been reached.
• If the Client has made a duplicate or erroneous payment.

Refund Request Process

To request a refund, the Client must:

1. Send a written request to contact@sellu.us with the following information:
   • Full name.
   • Contract or invoice number.
   • Reason for the refund request.
   • Relevant evidence or documentation.
2. The Company will evaluate the request within 15 business days.
3. If the request is approved, the refund will be processed through the same payment method used by the Client within 10 business days.

No refunds will be issued for services already completed and delivered as agreed.

2.2 Cancellations

Cancellation by the Client

• The Client may cancel a service by notifying in writing at least 5 business days in advance.
• A partial refund may be applied depending on the level of progress of the contracted service.
• If the service has been started and the Client wishes to cancel, SELL-U LLC may retain a portion of the payment corresponding to administrative costs and work already performed.

Cancellation by SELL-U LLC

SELL-U LLC reserves the right to cancel a service if:

• The Client fails to meet their contractual obligations.
• Situations arise beyond the Company's reasonable control.

In these cases, a possible proportional refund will be evaluated as established in section 2.1.

3. Limitation of Liability

To the extent permitted by law, SELL-U LLC will not be liable for:

• Indirect, incidental or consequential losses arising from the use of its services.
• Expected results not achieved by the Client.
• Problems arising from incorrect information provided by the Client.

Our total liability is limited to the amount paid by the Client for the contracted services.

4. Modifications to this Policy

SELL-U LLC reserves the right to modify this Policy at any time. Any change will be notified to Clients through our Website or email. We recommend reviewing this Policy periodically.