Privacy Policy

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices or for any other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other action that applicable law may require.

Collection and use of your personal information

To provide the Services, we collect personal information about you from a variety of sources, as indicated below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect to communicate with you, provide or improve the Services, comply with any applicable legal obligation, enforce applicable terms of service, and protect or defend the Services, our rights, those of our users and those of others.

Personal information we collect

The types of personal information we obtain about you depend on how you interact with our Site and how you use our Services. The following sections describe the categories and specific types of personal information we collect.

Information we collect directly from you

The information you submit directly to us through our Services may include the following:

• Contact details: includes your name, address, phone number and email.
• Order information: includes your name, billing address, shipping address, payment confirmation, email address and phone number.
• Account information: includes your username, password, security questions and other information used for account security purposes.
• Customer support information: includes the information you choose to include in communications with us.

Some features of the Services may require you to provide certain information about yourself directly. You may choose not to provide this data; however, this may prevent you from using or accessing these features.

Information we collect about your usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information about your interaction with the Services.

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including:

• Companies that support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information to process your payment and prepare your orders.
• Online tracking technologies such as pixels, web beacons, software development kits, external libraries and cookies.

Any information we obtain from third parties will be handled in accordance with this Privacy Policy.

Use of your personal information

• Provision of services and products. We use your personal information to provide the Services, which includes processing your payments, preparing orders, sending notifications related to your account and other transactions.
• Marketing and advertising. We may use your personal information for promotional and marketing purposes, such as sending communications by email, text message or postal mail.
• Security and fraud prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activities.
• Communications and service improvement. We use your personal information to provide customer support services and improve our Services.

Cookies

As with many other websites, our Site also uses cookies. We use cookies to operate and improve our Site and Services, as well as to perform reporting and statistics and better understand user interaction with the Services.

Most browsers accept cookies automatically by default, but you may choose to configure your browser to delete or reject cookies. Please note that deleting or blocking cookies may negatively affect your user experience and may cause some of the Services to function improperly or become unavailable.

Disclosure of your personal information

Under certain circumstances, we may disclose your personal information to third parties. Such circumstances may include the following:

• With vendors or other third parties that provide services on our behalf (IT management, payment processing, customer support, cloud storage).
• With business and marketing partners to show you advertising and provide you with services.
• When you direct, request or otherwise consent to us disclosing certain information to third parties.
• With our affiliates within our corporate group.
• In connection with business transactions or to comply with applicable legal obligations.

Category	Categories of recipients
Identifiers such as basic contact details and specific order and account information. Commercial information, such as order data and customer support information. Internet or other similar network activity, such as usage data. Geolocation data.	Vendors and third parties that provide services on our behalf (internet service providers, payment processors, fulfillment partners, customer support partners). Business and marketing partners. Affiliates.

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

Third-party websites and links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to non-affiliated sites or sites not under our control, you should review their privacy and security policies, as well as other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites.

Children's data

The Services are not intended for use by children, so we do not intentionally collect any personal information about children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us to request its deletion.

As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" the personal information of minors under 16 years of age.

Security and retention of your information

Please note that no security measure is perfect or impenetrable, so we cannot guarantee "perfect security". We recommend that you do not use insecure channels to communicate sensitive or confidential information.

The retention period for your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights

Depending on where you live, you may have some or all of the rights listed below with respect to your personal information:

• Right of access/to know: Request access to the personal information we hold about you.
• Right to deletion: Request deletion of the personal information we retain about you.
• Right to correction: Request correction of inaccurate personal information we retain about you.
• Right to portability: Receive a copy of the personal information we retain about you.
• Restriction of processing: Request that we stop or restrict the processing of personal information.
• Withdrawal of consent: Withdraw consent for the processing of your personal information.
• Appeal: Appeal our decision if we refuse to process your request.
• Management of communication preferences: Unsubscribe from promotional emails at any time.

You may exercise any of these rights by contacting us using the contact details provided below.

Complaints

If you have any complaint about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with the response provided, depending on where you live, you may have the right to appeal our decision or file your complaint with the local competent data protection authority.

International users

Please note that we may transfer, store and process your personal information outside the country in which you live. Your personal information will also be processed by staff and third-party service providers and partners in such countries.

If we transfer your personal information outside of Europe, we will use recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or any equivalent contract issued by the competent United Kingdom authority, as applicable.